Customer success plans

ProMark support, maintenance and service levels that suit your needs
  • NStandard success plan
  • NPremium success plan
  • NSignature success plan
Talk to our experts

Trusted by 400+ customers and 300,000+ users

You have the choice between 3 different customer success plans: Standard, Premium and Signature

Your customer success plan defines services and service levels to help you get the most out of your ProMark solution. Customer success plans are a part of the annual software licenses.

All ProMark 365 Cloud solutions are upgraded at least once a year to ensure that you are on a supported version of ProMark and can take advantage of the new possibilities offered in ProMark on a regular basis.

Standard success plan

Standard success plan

With a Standard success plan, you will report and manage cases via our customer portal and have access to our service desk and technical support to keep your ProMark fit for you. You will be offered new software versions at regular intervals and correction of errors in software or configuration, in accordance with our contract.

Help with updates, review of your solution and status reports/meetings are additional services which we agree on separately.

Premium success plan

In addition to the services in our standard plan, you will have a Customer Success Manager coordinating quarterly status reports and meetings, an annual review of your solution and the option to raise priority on 2 cases per month which need special attention and faster feedback.
Premium success plan
Signature success plan

Signature success plan

With a Signature success plan, your designated Customer Success Manager will coordinate monthly status reports and meetings as well as an annual review of your solution. And you have the option to raise priority on 4 cases per month, which need special attention and faster feedback.

Manage cases via Customer Portal
Telephone hotline
Technical support
Customer Success Manager
Status reports and meetings
Annual review of ProMark solution
Raise priority of SLAs
Standard
Premium
Quarterly
2 per month
Signature
Monthly
4 per month

Related content

Discover more

Let us handle the daily tasks in ProMark with superuser service

Superuser service

Let us handle the daily tasks in ProMark to free up time and ensure business continuity. Either longterm or if you get hit by unforeseen events.

Avoid the hassle of keeping your terminals up and running with hardwareservice

ROI calculator

What is your savings potential with ProMark? Calculate your ROI with just a few clicks here.

Talk to an expert

Contact our team of experts or book a demo today. We are here to help you.

Integrations

Simple integration with your existing systems

Want to connect with your HR, payroll and ERP systems? No problem! ProMark can seamlessly be tied together with your company’s systems – no matter which systems you have. With certified integrations to SAP, Microsoft and many others, we help you achieve next-level productivity.

Explore all our integrations