Customer success plans

ProMark support, maintenance and service levels that suit your needs
  • NStandard success plan
  • NPremium success plan
  • NSignature success plan
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Trusted by 400+ customers and 300,000+ users

You have the choice between 3 different customer success plans: Standard, Premium and Signature

Your customer success plan defines services and service levels to help you get the most out of your ProMark solution. Customer success plans are a part of the annual software licenses.

All ProMark 365 Cloud solutions are upgraded at least once a year to ensure that you are on a supported version of ProMark and can take advantage of the new possibilities offered in ProMark on a regular basis.

Standard success plan

Standard success plan

With a Standard success plan, you will report and manage cases via our customer portal and have access to our service desk and technical support to keep your ProMark fit for you. You will be offered new software versions at regular intervals and correction of errors in software or configuration, in accordance with our contract.

Help with updates, review of your solution and status reports/meetings are additional services which we agree on separately.

Premium success plan

In addition to the services in our standard plan, you will have a Customer Success Manager coordinating quarterly status reports and meetings, an annual review of your solution and the option to raise priority on 2 cases per month which need special attention and faster feedback.
Premium success plan
Signature success plan

Signature success plan

With a Signature success plan, your designated Customer Success Manager will coordinate monthly status reports and meetings as well as an annual review of your solution. And you have the option to raise priority on 4 cases per month, which need special attention and faster feedback.

Manage cases via Customer Portal
Telephone hotline
Technical support
Customer Success Manager
Status reports and meetings
Annual review of ProMark solution
Raise priority of SLAs
Standard
Premium
Quarterly
2 per month
Signature
Monthly
4 per month

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