Key areas to evaluate – from rule modeling and real-time insights to integrations and user experience.

Selecting the right Workforce Management (WFM) platform is more than a software decision. It’s a long-term commitment to how your organization plans working time, manages absences, ensures accurate payroll, stays compliant, and supports employee engagement. Yet many evaluations focus on features – not fit.

This guide helps you focus on what really matters: Alignment to business outcomes, flexibility to support your complexity, and a partner you can trust as your business evolves.

We will walk you through the key areas to evaluate – from rule modeling and real-time insights to integrations and user experience. And at the end, you’ll find a short checklist to guide your selection process, along with a brief overview of ProMark, in case our platform ends up on your shortlist.

Happy reading!