Technical Supporter/Operations Engineer
14 May 2024

We are looking for a new Operations Engineer to join our IT Operations team, who will primarily focus on supporting customers with network terminals.

ProMark was founded in 1981 and helps some of the largest and most well-known brands in the world with maximising their employee engagement, productivity and profitability.

The ProMark product is a digital platform that supports workforces in achieving a smarter workday with advanced functionality for time & attendance reporting, absence and task management as well as scheduling. The solution can be used on multiple devices and be integrated with the customer’s HR, ERP, and payroll systems.

ProMark has 80+ employees and is headquartered in Denmark with subsidiaries in Sweden, Norway, UK, and Romania.

Job description

As we are growing, we are looking for a new Operations Engineer to join our IT Operations team. You will be part of a small team of 4, for whom collaboration, customer focus and good humor are important ingredients of the workday. You will work at our headquarters in Kgs. Lyngby, which is close to both public transport and the highway exit.

ProMark provides both SaaS and HaaS to our customers, and in this role, you will primarily focus on supporting customers with network terminals.

As Operations Engineer, your primary areas of work and responsibility will be:

  • Providing technical support to customers and co-workers
  • Troubleshooting and resolving software and especially hardware issues
  • Ensuring seamless operation and functionality of customers’ network terminal systems
  • Collaborating with internal teams to address complex technical challenges
  • Knowledge sharing and documentation of all the above

Required skills and experience

To become successful in this role, we expect you to have:

  • 5+ years of experience in technical support or operations engineering roles
  • Proficiency in networking concepts and protocols (e.g., TCP/IP, DHCP, DNS)
  • Experience with troubleshooting hardware and software issues in terminal systems
  • Familiarity of agile methodology (e.g. Scrum or Kanban) is an advantage but not a requirement
  • Proven ability to work independently and collaboratively in a fast-paced environment
  • Excellent problem-solving skills and attention to detail

We offer

ProMark is characterised by a dynamic working environment with an informal culture where collaboration and customer service are the focus. We want to prioritise a good work-life balance for our employees with a framework for flexible working conditions, at the same time as we safeguard ProMark’s culture, cohesion, and good atmosphere in the office. Therefore, we offer the possibility of working from home up to two days a week.

The salary level is agreed based on your qualifications and competences. In addition, we offer health insurance, pension scheme, lunch scheme and paid mobile phone and internet. We prioritise having various social events and gatherings once or twice a year with all employees across countries.

Interested?

If you wish to apply for this position, please send your CV and a concise application to: job@promark365.com.

If you have any questions about the position, please write them in a short email to IT Service Delivery Manager Jesper Rosenkrantz at jro@promark365.com.